Mon - Fri: 9:00 a.m. - 5:00 p.m. EST

FAQ

How do I place an order?

If a product is available at the time, you can easily place an order by simply moving items into your shopping basket. After that you may confirm the order and you’ll receive an official invoice with payment instructions. After making a payment, your order is finalized. If for some reasons we cannot process your order, you’ll receive an email notification. We accept USD Wire transfers and BTC.

Do you offer a Warranty?

At Bitminmasters we offer our customers a 180 days warranty for every product on sale. In case any technical problem with a device occurs, we will forward you step-by-step instructions to troubleshoot the hardware. If the device was found to be faulty, Bitmainmasters will send a replacement for repair according to the video proof.

What is not covered by a warranty?

The warranty becomes null and void in following cases:

Customer removes/replaces any components by himself without receiving permission from BitmainMasters.
Damage caused by poor power supply, lightning or voltage surges.
Burnt parts on hash boards or chips.
Miner/boards/components damage due to a wet environment or water immersion.

What is your refund policy?

All sales are final, and no refunds are granted, unless Bitmainmasters fails to ship the products according to the agreed invoice.

What's the delivery time?

All products are delivered usually within a 4-weeks period to the delivery address specified by the Purchase, change in the address can be arranged upon timely request. All products are shipped from our distribution center and all shipments are free of charge.

Can you guarantee the delivery date?

The delivery date is for information purposes only and may be extended due to the high volume of requests. In such case Bitmainmasters will notify you in advance via email. The customer is not entitled to refuse acceptance of purchased products.